Exceptional communicator with strong verbal and written skills
Skilled problem solver with a strategic and analytical approach
In-depth product knowledge and understanding of industry trends
Ability to multitask efficiently while maintaining quality and meeting deadlines
Highly adaptable, thriving in dynamic and changing work environments
Typing speed of 50 words per minute for efficient task handling.
CSR & TSR
*Customer Service Excellence: Demonstrated ability to handle various customer inquiries, complaints, and requests with patience, empathy, and professionalism, ensuring a positive customer experience.
*Technical Representative: Proficient in identifying, diagnosing, and resolving technical issues related to software, hardware, and electronic devices.
Business Development Representative | Senior Researcher:
*Conducted in-depth research to identify potential prospects, employing market analysis and data-driven strategies.
*Successfully contacted and scheduled appointments with prospective clients, contributing to revenue growth and business expansion.
*Collaborated with cross-functional teams to develop targeted business proposals, leveraging keen market insights and ----------- struction Manual Writer:
*Created comprehensive user guides from client-provided videos, simplifying complex tasks and enhancing user understanding.
*Developed clear and concise documentation, incorporating visual aids to facilitate seamless product usage.
*Received positive feedback from clients for delivering user-friendly and effective instructional materials.
Order Management Specialist
*Order Processing: Proficient in accurately and efficiently processing customer orders, ensuring correct pricing, quantities, and product details.
*Inventory Management: Skilled in monitoring inventory levels, tracking stock availability, and coordinating with inventory teams to maintain optimal stock levels.
*Order Tracking and Shipment: Experience in tracking orders and coordinating with logistics partners to ensure on-time delivery to customers.
*Customer Support: Strong ability to address customer inquiries, concerns, and order-related issues promptly and professionally.
*Cross-Functional Collaboration: Excellent communication and collaboration skills to work effectively with sales, warehouse, and finance teams for streamlined order management processes.
*Problem Solving: Demonstrated ability to identify and resolve order discrepancies, shipping delays, and other logistical challenges.
*Attention to Detail: Meticulous in reviewing and verifying order information to minimize errors and ensure accurate order fulfillment.
