-Taking inbound calls, chats and emails.
-Provide prompt Customer Support with a professional, friendly, and patient attitude.
-Trained new hires on company-specific policies, procedures, and compliance guidelines.
-Account management, making sure that the team is meeting the target goal that is set by the company and the client.
- Admin tasks. ie. daily, weekly and monthly reports, coaching.
-Managing sales operations involves efficiently handling various tasks and platforms. This includes processing orders within Shopify, as well as providing responsive customer support by addressing inbound calls, emails, and chats via Zendesk.
