Hi! I’m Jiemabel, a results-driven Customer Service Specialist & Virtual Assistant with 8+ years of experience supporting global brands like Amazon, T-Mobile, and Asurion — and now helping online businesses scale through strategic support and marketing systems.
I don’t just answer tickets. I protect revenue, improve retention, and optimize operations.
*Customer Support & eCommerce Operations<8efe80624d780eba0c6493ec45140364>Email, Live Chat, Phone & SMS Support
Escalation & dispute resolution
Claims review & billing support
Chargeback mitigation & complaint summaries
Shopify store support & backend management
CRM management (Zendesk, Salesforce, Re:Amaze, Gorgias, Amazon Seller Tools)
* Marketing, Automation & Growth Support
GoHighLevel (GHL) setup & workflow automation<8efe80624d780eba0c6493ec45140364>Email campaigns & nurture sequences
Appointment setting & pipeline management
Inbox management & follow-ups
Strategic marketing support
Ads coordination & performance analytics
*WordPress website optimization (content updates, performance improvements, UX support)
- Tools & Platforms
Google Workspace | Slack | Trello | Zoom | Shopify | Richpanel |-----------| Meta Business Suite| Gorgias | Salesforce | GoHighLevel | WordPress | Email Marketing Platforms | Analytics Tools |Canva|
Verified
