Managed and responded to all Instagram DMs using GoHighLevel (GHL) messaging tools.Provided detailed information about services and addressed leadinquiries and concerns. Evaluated contents and ensured contents are compliant with the Terms of Service and achieve the Service Level Agreements for documents uploaded to the company.
Completed assessment and processing of customer’s personal loan applications in accordance with the company policy and guidelines.
Accomplished credit investigation of loan applicants as due diligence to the applications.
Ensured the processing of bank's auto loan documentation is completed upon release of units.
Managed customer concerns and inquiries particularly on insurance claims.
Underwrote brand new and renewal auto insurance policies.
Coordinated with customers responsibilities regarding insurance payments and other obligations.
