Hello! I'm Mona Liza, an experienced Operations Assistant and Virtual Support Professional with over 15 years of experience supporting business owners, insurance professionals, eCommerce businesses, and remote teams.
I specialize in administrative operations, CRM management, lead generation, workflow automation, and customer support. My goal is to help businesses stay organized, improve efficiency, and focus on growth by handling the day-to-day operations behind the scenes.
Throughout my career, I have worked with GoHighLevel CRM, LinkedIn lead generation, email marketing platforms, Amazon Seller Central, WordPress, Canva, Google Workspace, and various business systems. I am comfortable working independently, managing multiple priorities, and learning new tools quickly.
My Areas of Expertise:
• GoHighLevel CRM Setup & Management
• CRM Automation & Workflow Creation
• Lead Generation & LinkedIn Prospecting
• Administrative & Operations Support
• Email Marketing (Brevo, Zoho Campaigns)
• Customer Support & Client Communication
• Data Entry & Database Management
• SOP Documentation & Process Improvement
• Website Creation and Updates
• Social Media Management
• Canva Graphic Design
• Reporting & Dashboard Creation
Tools I Use:
• GoHighLevel
• Brevo
• Zoho and CRM Campaigns
• WordPress
• Canva
• Google Workspace
• Microsoft Office
• Amazon Seller Central
• Salesforce
• ChatGPT, Gemini, and Perplexity
I am detail-oriented, dependable, proactive, and committed to delivering high-quality work. If you're looking for someone who can support your operations, manage your systems, and help your business run smoothly, I'd love to be part of your team.
Let's connect and discuss how I can help your business grow.
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