Capable of using microsoft tools such as power point, word, and excel.
We provide L1 to L2 support to enterprise clients with regards to their connectivity issue.
Collaborate/escalate to other/proper team to expedite the resolution.
Analyzes the given data and provide recommendation to clients for their service. Provides report using salesforce or fs3 ticketing system.
Access tools under huawei
, nokia and other platforms to help resolve client issues. Troubleshoots network issue encountered by client for broadband (wired and wireless), mobile, data (core) and IT services. Extends assistance to client even if its beyond my scope to ensure that client receives beyond excellent service.
