I’m a dependable and tech-savvy support specialist with over 3 years of experience in both e-commerce live chat and international healthcare customer service.
On the Shopee platform, I handled high-volume chat inquiries, resolved payment and delivery issues, and worked closely with logistics teams to ensure seamless customer experiences. At Teleperformance, I supported U.S. healthcare clients by coordinating doctor appointments, handling prescription appeals, and managing transportation and equipment deliveries — all while maintaining 100% confidentiality and meeting KPIs.
I’m skilled in Zendesk, Google Workspace, Microsoft Office, and CRM systems, and I bring strong multitasking, time management, and problem-solving abilities. I also hold a Bachelor’s Degree in Education (ICT major) and passed the Licensure Exam for Teachers.
I thrive in fast-paced, remote setups and love helping businesses improve support and efficiency.
Fast learner, Organized, Empathetic communicator
Let’s connect — I’m ready to help you support your customers with care and accuracy.
