Work ExperienceConvergys Phil. Services — Fraud Analyst
Makati City, Philippines / December 2014 - May 2016City Bank: Fraud detection, investigation, and transaction approval.VXI Holdings Global — Customer Service Representative
Pasay City, Philippines / June 2016 - January 2017AT&T Mobility: Provided technical support, customer service, and upselling.Concentrix PH — Senior Account Specialist / Team Leader
Taguig City, Philippines / December 2017 - May 2020Supervised a team of 15 for Google Play payment processing (Google Pay/Wallet & Google Devices).Trained new hires and ensured quality service delivery.Wells Fargo PH Services — Account Resolution Representative
Taguig City, Philippines / August 2020 - December 2022Managed credit card debt collection and payment
-----------rved as a Subject Matter Expert, resolving disputes and enhancing customer retention.Keller Williams Oak and Ocean — Executive Virtual Assistant
Remote / December 2022 - September 2023Conducted lead generation, client follow-ups, and CRM management using HubSpot, GoHighLevel, and Follow-Up Boss.Managed invoicing, calendar scheduling, and optimized sales funnels.Created marketing materials using Canva, including graphics and videos.360 Spaces — Order Management & Administrative Virtual Assistant
Remote / September 2023 - August 2024 (Part-time)Managed client orders and administrative tasks.Coordinated projects with real estate professionals for photography, virtual tours, and staging services.Ensured smooth communication and efficient handling of
logistics.My Legal Academy — Business Development Representative
Remote / December 2023 - PresentHandled CRM and data management.Conducted follow-up calls and maintained client relationships.SkillsCommunication: Excellent verbal and written communication.Technical Proficiency: Microsoft Excel, Google Workspace, CRM tools (HubSpot, GoHighLevel, Follow-Up Boss).Leadership: Team supervision, conflict resolution, decision-making.Time Management: Efficient multitasking and prioritization.Marketing Support: Canva design, targeted
Facebook ads, video editing.Client Relations: Customer service, appointment setting, calendar management.
