I am an experienced Shopify Web & App Developer, Store Manager, eCommerce Operations Specialist, Customer Support Expert, Klaviyo Specialist, B2B Specialist, and Amazon Commerce Assistant with over 10 years of hands-on Shopify experience and 10+ years in customer service, technical support, and eCommerce operations.
I have built, designed, managed, and optimized 100+ Shopify stores from scratch using free and premium themes, custom Shopify Liquid, HTML, CSS, JavaScript, app integrations, CRO testing, Klaviyo automation, SEO improvements, and ongoing store maintenance. My experience covers the full eCommerce workflow — from storefront development and product research to fulfillment, customer support, dispute resolution,
email marketing, and performance optimization.
Shopify Development, Store Management & eCommerce Operations
I help Shopify businesses build fast, conversion-focused, and easy-to-manage online stores. My Shopify experience includes:
Complete Shopify store setup and redesigns
Custom theme development using Shopify Liquid, HTML, CSS, and JavaScript
Shopify app integration and customization
UI/UX improvements and conversion rate optimization
Product research, product importing, listing, sourcing, and catalog setup
SEO strategy, technical SEO, metadata optimization, schema markup, and internal linking
Klaviyo
email flows, campaigns, and retention automation
B2B setup, affiliate marketing support, and storefront scaling
Order fulfillment, 3PL coordination, supplier communication, and inventory support
Ongoing Shopify maintenance, troubleshooting, and unlimited task support
I have worked with Shopify stores across different industries, including fashion, accessories, watches, beach products, bike racks, beauty products, dropshipping, print-on-demand, and branded eCommerce businesses.
Amazon Commerce Support
I also provide Amazon Commerce support for sellers who need help with marketplace operations and growth. My Amazon-related skills include:
Amazon product research
Competitor and keyword research
Amazon listing optimization
Advertising strategy
Amazon PPC campaign support
Seller Central management
FBA and FBM operations support
Inventory and fulfillment coordination
Product pricing and catalog updates
Order, customer, and seller support tasks
Performance monitoring and operational assistance
I can support Amazon sellers with both day-to-day store management and growth-focused strategies to improve visibility, conversions, and profitability.
Customer Service,
Email & Live Chat Support
I have over 10 years of experience handling the full customer service side of eCommerce businesses through
email and live chat. I can manage:
Presales and post-sales inquiries
Shipping questions and tracking updates
Returns, refunds, cancellations, and exchanges
Chargebacks and payment disputes
Customer complaints and escalations
Product issues and defect concerns
Customer retention and satisfaction
CRM and ticketing platform management
I have used platforms such as Zendesk, HelpScout, Gorgias, Freshdesk, Intercom, HubSpot, Zoho, Kayako,
Tawk.to, Salesforce, Google Workspace, Office 365, and other customer support tools.
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>Email Marketing & Klaviyo
I help eCommerce brands improve retention and repeat purchases through Klaviyo
email marketing. My Klaviyo experience includes:
Welcome flows
Abandoned cart flows
Browse abandonment flows
Post-purchase flows
Winback flows
Product review flows<8efe80624d780eba0c6493ec45140364
>Email campaigns and newsletters
List segmentation
Basic performance review and optimization
Marketplace & Admin Experience
Aside from Shopify and Amazon, I also have experience managing eCommerce and admin tasks for platforms such as Magento and eBay, including:
Product uploads and listing edits
Category, subcategory, and attribute setup
Price and description updates
Order checking and fulfillment support
Tracking upload and shipping notifications
Customer message handling
Refunds, cancellations, exchanges, and sales reporting
Corporate Customer & Technical Support Background
Before working on Upwork, I worked with Hewlett-Packard / HP and Microsoft for a combined 7 years in customer and technical support roles. My responsibilities included handling presales and post-sales concerns, returns, cancellations, exchanges, order fulfillment through CRM systems, shipping issues, complaint resolution, customer retention, and technical troubleshooting.
I also handled escalated cases, acted as an SME / Subject Matter Expert, and supported other agents with urgent calls, chats, and
emails that required higher-level resolution.
Tools & Platforms
Shopify, Shopify Liquid, Lovable, HTML, CSS, JavaScript, Klaviyo, Amazon Seller Central, Amazon PPC, FBA, FBM, Zendesk, HubSpot, Salesforce, Gorgias, HelpScout, Intercom, Freshdesk, Zoho, Kayako,
Tawk.to, Google Workspace, Office 365, Mailchimp, Seguno, Privy, Canva Pro, Kajabi, Okendo,
-----------, Loox, shipping and tracking apps, Magento, eBay, Trello, Slack, and more.
