A committed and collaborative team player IT System Technician with more than 5 years of experience in a fast-paced technology environment. Extensive knowledge and skills in Active Directory and Group Policy Management, M365 Admin Center, Server maintenance and health checks, Software/Application deployment, Remote monitoring management tools and Network support while maintaining a 95% satisfactory level performance according to organizational standards.
- Handling MSP tickets for after-hours support channel, assisting high-severity cases to avoid any business-impacting issues, monitoring scheduled server maintenance, workstation software patching for optimal performance, application deployment on AVD, profi cient in M365 Admin Center, Intune Endpoint Manager, Exchange Admin Center, Sharepoint Admin Center, M365 Defender, Azure Portal, Microsoft Identity Admin(Entra) for cloud base and Active Directory for on-premise domain controller, Providing prompt resolution while following the organizational standards of every client, 100% keen attention to detail for case documentation and according to guidelines.
- Handling project-based administrative tasks during business hours and point of escalation, reporting to major i----------- management for site-based issues, proactive monitoring on i----------- alerts, organizing assignments according to the impact and urgency level, daily reporting for i----------- handovers, initiating notifi cations for planned and unplanned maintenance/outages, communicating to client for Server reboot and device uptime monitoring, providing and revoking M365 licenses, authorizing SharePoint and network storage access.
- Handling shared services in multiple client accounts during business hours by call, email, and chat channels, supporting user inquiries by providing prompt and on-point resolution according to standards, and educating what needs to be done on their end, taking accountability in every case, i----------- and tasks within my area of expertise, Microsoft Azure Admin and Active Directory account administration, distribution list and security groups creation, granting and revoking access permissions requested by an authorized user, email resource management on Microsoft Exchange Admin Center, responsible in performing blind or remote troubleshooting.
