I am a detail-oriented Operations and Administrative Support Specialist with 6+ years of experience in customer support, CRM documentation, case management, quality assurance, data entry, and daily operations support.
I help businesses keep their backend organized by managing CRM records, tracking tasks, documenting customer interactions, handling follow-ups, organizing files, supporting inbox/ticket workflows, and making sure important details are accurate and easy to find.
In my previous roles, I handled high-volume customer and operations tasks, processed 30–50 cases daily, reviewed documentation for accuracy, managed escalated cases, and helped improve process accuracy by 44% and workflow efficiency by 40% through SOPs and structured quality checks.
Tools I’ve worked with include Microsoft Office, Google Workspace, Slack, Zendesk, Salesforce, Zoom, Five9, Twilio, Maestro, PracticeSuite, AppSheet, Zapier, n8n, Genesys, Ultatel, Quavo Fraud & Disputes, Inspector, Galileo CRM & Payment Processors(VISA/VROL, MasterCard, Star Network, etc.).
Tasks I can help with:
Administrative support
CRM updates and cleanup
Data entry and file organization
Customer support via email/phone/chat
Ticket and case management
QA checks and documentation review
Calendar and scheduling support
Lead tracking and appointment setting
SOP and checklist creation
Follow-up and escalation tracking
I work best with businesses that need someone reliable, organized, and detail-focused. I can follow processes carefully, communicate clearly, and help make sure daily operations are completed accurately and on time.
