I am a reliable and experienced Customer Service and Dispatch Support professional with nearly four years in Roadside Assistance. I specialize in creating service requests, coordinating with Service Providers, and efficiently dispatching jobs while managing escalations and resolving urgent concerns with professionalism and empathy.
Having transitioned from Case Manager to Quality Analyst, I bring strong organizational and detail-oriented skills, thrive in fast-paced environments, and communicate effectively with US-based teams. I am committed to delivering accurate, efficient, and customer-focused support, ensuring a seamless experience for both clients and customers.
