Results-driven business leader with 15+ years across operations, business analytics, and customer experience — currently President of an Australian flooring company, working remotely from the Philippines. I have led a company-wide financial turnaround, built in-house AI and automation systems (AR/AP, invoicing, delivery dispatch, and reporting) from the ground up, and standardized operations through a governed SOP library.
My background spans BPO leadership (Quantrics/Bell Canada and TELUS International), business intelligence and analytics, project management, and workforce/HR liaison. A servant leader who develops people and builds systems that outlast me, I pair strong data and process discipline with a genuine passion for driving sustainable organizational growth.
Core strengths: Operations Management, Financial Management & Turnaround, Business Transformation, AI & Automation / Systems Building, Data Analysis & Reporting, Project Management, Process Improvement, and Team Leadership.
Open to remote Operations Manager, COO, and Delivery / Customer Success Operations leadership roles.
Verified
