Hi! I’m a highly experienced Customer Service and Administrative Professional with over 15 years of combined experience in BPO and corporate environments.
I started my career in the BPO industry as a Customer Service Representative, Sales Agent, and Collections Agent, where I developed strong communication skills, objection handling techniques, negotiation skills, and the ability to work in fast-paced, high-volume environments.
I later transitioned into corporate administrative and executive support roles in Dubai, UAE, where I supported C-level executives, managed CRM systems, coordinated operations, and delivered high-level customer service to clients and stakeholders.
I bring a strong balance of customer-facing expertise and executive administrative support making me a well-rounded, dependable Virtual Assistant who can support both customers and business operations efficiently.
If you're looking for someone proactive, organized, and committed to delivering results. I’m ready to help.
*** WHAT I CAN HELP YOU WITH ***
** Executive & Administrative Support
*Calendar & email management
*Appointment scheduling & meeting coordination
*Travel arrangements (flights, hotels, visas)
*Document preparation & contract drafting
*File management & database organization
*Event coordination & logistics
*** Customer Support & Sales ***
*Email, chat & phone support
*Inbound & outbound calls
*Sales closing & upselling
*Collections & payment follow-ups
*Handling complaints & escalations
*Customer retention strategies
