EXPERTISE
Project Management- Streamlining existing workflows and processes - Build out new workflows and processes whenever necessary - Keeping and organizing documentations - Identifying necessary skills to support or complete the project - Budgeting and handling basic billing issues
People Management- Collaborating with the team making sure things are dealt with and timely - Delegating tasks - Sourcing and recruiting people - Liase with clients, suppliers, upper management, and other stakeholders
Quality Audit, Analysis, and Coaching- Tracking and monitoring work progress, outputs, and doing quality checks- Conducting coaching sessions, feedback, and follow through for any action items- Recommending process improvements- Escalation management- Uptraining and providing refreshers
Supply Chain & Procurement- Strategic Sourcing- Contract and cost management
Customer Service- Observing first time resolution approach
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TOOLS
FreelanceHelium 10 Merchinformer (for Merch by Amazon) AZmazo Optimization Tool for Amazon Product Listings Influencer Marketing - Tomoson SocialBlade (tracks user statistics for YouTube, Twitch, Instagram, and Twitter) OverGrowth (Amazon Seller Software) JoeLister (Amazon to eBay listing, fulfillment, eCommerce tool Scientific Seller (Free Amazon Keyword Tool) PPC Scope PPC Entourage Viral Launch Zon.Tools Tanga RebateKey Seller.Tools SellerLegend SellerLabs (Amazon Keyword and Product Research Tool) SentryKit Efficient Era Trello Slack Google Drive Dropbox Loom DS Amazon Quick View AMZFire Review to Order KW Index Checker Yotpo Zoom ManageByStats Sellics Keyword Inspector Asana YouTube Analytics Kartra Amazon Bulk Lister Amazon Vendor Express, Amazon Seller Central, Amazon Marketing Services Content Samurai Skype ----------- Google Sheets
CorporateSAP (Enterprise Resource Planning System) Ship Manager (Marine Vessel Purchasing System) RFMP (Purchasing System) Different Vendor Sites (e.g. Apple, Intel, APC, HP) Siebel (Unify - Customer Relationship Management System) iPOP (Customer Relationship Management System for Emails/Chats) eBay Knowledge Base MS Applications (Word, Excel, PowerPoint, OneNote, Visio, Outlook)
Verified
