I'm in IT field for almost 6 years and being a technical support typically involves providing assistance to customers or users facing technical issues with products or services. This can encompass troubleshooting software or hardware problems, offering guidance on using products, and resolving technical inquiries through various communication channels like phone, email, or live chat. Strong problem-solving skills, effective communication, and the ability to remain patient and helpful even under pressure are crucial in this role. Additionally, familiarity with common technical tools and systems is often necessary to diagnose and address issues efficiently.
