An experienced Freelance Marketing Specialist with a strong background in customer service. Excels at understanding client needs and ensuring satisfaction while consistently meeting tight deadlines with high attention to detail and quality. Brings hands-on experience in promotional product sourcing, order management, and supplier coordination, providing organized and reliable sales support. Passionate about continuous learning and contributing to the achievement of organizational goals.
Freelance MARKETING Specialist (November, 2023 - November, 2024)
• Managed end-to-end order processing from entry to delivery, ensuring timely and accurate fulfillment.
• Verified and documented production proofs, approvals, and order statuses in internal systems.
• Communicated order status updates and production schedules with suppliers, sales teams, and clients.
• Collaborated with suppliers and internal teams to resolve order-related issues efficiently.
Operations CSR II | Telus November, 2023 - November, 2024
• Provided customer support for medication and benefits inquiries.
• Processed medication orders and managed inventory.
• Handled billing and payments, ensuring accuracy and resolving discrepancies.
• Resolved customer issues to maximize satisfaction.
Service Crew | McDonald’s November, 2021 - January, 2023
• Provided excellent customer service, taking orders and addressing customer inquiries.
• Accurately operated cash register and processed various payment types.
• Streamlined workflows and improved team coordination to reduce wait times.
• Trained new staff on service protocols and procedures.
Internship | The Umonics Method - Singapore (October 2022 - November| March 2023 - May 2023)
• Designed, developed, and maintained custom WordPress websites, ensuring they were responsive, user-friendly, and aligned with client specifications.
• Assisted in IT projects, including software updates and system migrations.
• Utilized SEO techniques to optimize content, improving search engine rankings and visibility.
• Conducted in-depth research to ensure accuracy and brand consistency.
Core Competencies:
• Promotional Product Sourcing
• Quotation and Product Preparation
• Order Management and Tracking
• Client Support & Communication
• Time Management
• Customer Service
• Teamwork
• Attention to Detail
• Active Listening
Tools Proficiency:
• Promotional Databases: SAGE, ESP Web, CommonSKU
• CRM Systems: Solutran CRM, Odoo
• Google Suite
• Microsoft Suite: Outlook, Microsoft Teams, Word, Excel, PowerPoint
• Coding & Web Development: WordPress, C#, HTML, CSS, JavaScript, Python
• Tools: Asana, RingCentral, Microsoft Visual Studio, Canva
* Availability: Ready to start ASAP
* Internet & Setup: Fast, reliable connection with backup
* Looking for opportunities in customer service, order processing, and sales assistant support. Open to long-term remote roles with room for growth!
