Thank you for visiting my profile! Are you looking for a dedicated, people-oriented, and reliable Store Manager | Customer Support Representative, who goes above and beyond to deliver excellent results? Then you’ve found the right person!
Working History:
Etsy E-commerce Customer Support & Case Mediation Specialist | TaskUs Inc.
- Handling chat and email support for various clients
- Mediating non-delivery and not-as-describe product concerns
- Amenable to perform a wide range of customer service and administrative tasks
- Skilled in responding to client inquiries, managing orders, and resolving concerns promptly
- Experienced in data entry, documentation, and web-based research
- Detail-oriented, adaptable, and dedicated to providing fast, reliable, and friendly service
Drop-shipping Ops Manager | MSJ Enterprise
- Managed drop-shipping operations from order processing to fulfillment
- Handled customer inquiries and post-sale concerns effectively
- Conducted comprehensive product and market research to improve service quality
- Gained expertise in online shop management and customer communication
- Efficiently managed operations without direct product handling
Operations Support Manager | Havenly Brands
- Managed high-volume e-commerce customer support via email, handling WISMO, delivery delays, cancellations, returns, refunds, replacements, and disputes.
- Coordinated with global suppliers (e.g. Jonathan Louise, Shayne Furniture, Advance Technology Co., Skyline Manufacturing, and more) and 3PL/carriers (e.g. Metropolitan, WG, Floorfound, and UPS) to confirm inventory, track shipments, resolve delivery exceptions, and provide accurate ETAs.
- Investigated order issues end-to-end and executed policy-based resolutions (refunds, reshipments, credits, goodwill adjustments), escalating complex cases as needed.
Knowledgeable with:
- MS Office
- Google Suite
- Shopify
- Printify
- Slack
- Zendesk (CRM)
- Kustomer (CRM)
- Klaviyo
- Oracle Netsuite
- Canva
- Logistics
- Order processing
- Non-delivery concerns
- Not as described concerns
- Data Entry
- Social Media Management
- Web Research
Verified
