I am a highly skilled and versatile professional with over a decade of experience in customer service, e-commerce operations, and virtual assistance. My expertise lies in optimizing processes, managing client relationships, and delivering exceptional administrative and technical support. I am passionate about helping businesses streamline their operations and achieve their goals through efficient, detail-oriented, and proactive solutions.
Core SkillsCustomer Support & CRM Tools: Proficient in Zendesk, Gorgias, and Amazon SIM Ticket for handling inquiries, escalations, and issue resolution.E-Commerce Operations: Experienced in managing Shopify, BigCommerce, and Amazon Seller Central for order fulfillment, product assistance, and influencer outreach.Administrative Support: Skilled in document preparation, client record management, and leasing transaction coordination.Social Media & Content Creation: Familiar with Canva, Meta Business, and TikTok for creating engaging social media posts and marketing content.Technical Proficiency: Knowledgeable in AWS Cloud, HTML, CSS, and React.js, with a background in full-stack web development.Project Management: Experienced in using tools like -----------, Notion, and Trello to organize tasks and collaborate effectively.
Professional ExperienceFreelance E-Commerce & Customer Support Specialist (2021–2024): Managed customer support, order fulfillment, and Shopify maintenance for multiple e-commerce brands, ensuring seamless operations and client satisfaction.Customer Support Representative, Twinkling Tree (2024–2025): Handled customer inquiries, returns, and exchanges using Zendesk, improving response times and customer experience.Team Manager, Amazon Philippines (2022–2024): Led a team of customer service associates, implemented process improvements, and achieved performance -----------vestment Portfolio Manager, BPI Investment Solutions (2017–2022): Advised high-net-worth clients on wealth management and maintained long-term client relationships.Sales Team Manager, ----------- (2009–2011): Supervised a team of BPO agents, exceeded sales targets, and ensured adherence to company policies.
Education & CertificationsBachelor of Science in Biology – University of San Carlos (2009)AWS Cloud Practitioner Course – Amazon Web Services (2024)Full Stack Web Development – Zuitt Coding Bootcamp (2023)Fixed Income Salesman License – Philippine SEC (2017)
Why Hire Me?
I bring a unique combination of technical expertise, administrative skills, and a customer-focused approach to every role. Whether it’s managing e-commerce operations, providing top-notch customer support, or streamlining administrative processes, I am committed to delivering results that drive business success. Let’s work together to achieve your goals!
Verified
