Customer Service Professional with a decade of global experience
Proven track record in supporting major accounts such as Amazon, Frontier, United Health Group, Showpo, Simply, and more.
Skills:
* Led a team of agents as a team leader, overseeing QA and scheduling duties
* Top Rated in PayPal, Stripe & Shopify Disputes Manager
* Proficient in email, chat, phone support, social media marketing, and virtual assistance.
* Experienced with Zendesk, Intercom, Freshdesk, Gorgias, RichPanel, Shopify, Asana, and various platforms.
Qualities:
* Patience, attentiveness, clarity, positive attitude, effective time management, empathy, calmness, promptness, and persuasiveness.
Dedicated learner committed to delivering exceptional customer service. Ready to contribute to the growth of your company and ensure customer satisfaction.
