Professional and personable Call Center Representative with 7 years of experience handling inbound and outbound calls for telecom and retail companies.
? Answering approximately more or less 60 inbound customer calls per day in a friendly and courteous manner
? Discussing billing issues with the customer and offering possible solutions
? Providing information on
additional products and services
? Following the conversational script provided by company and keeping the customer calls to under 10 minutes
Back Office Specialist / Sales Mentor
? Provisioning customers service request
? Answering emails from Retail and Door to door agents
? Scheduling installation and truck roll appointments
? Checking address capacity
? Fixing incorrect billing charges
