With over 16 years of experience in the BPO industry spanning customer
care, technical support, and team operations, I have developed a strong
foundation in providing exceptional service while ensuring efficient issue
resolution.
In my most recent role with HardHat Watches AU, I handled customer
inquiries through multiple channels and provided both customer and technical
support for smartwatch users. My focus was always on delivering clear
communication, empathy, and accurate solutions that maintained high customer
satisfaction. Prior to that, as a Level 2 Technical Support representative at
KMC Solutions (Deep Sentinel Security), I resolved complex technical issues and
collaborated with field installers, which strengthened my problem-solving and
escalation management skills.
I am proficient in CRM and help desk systems such as Zendesk, Gorgias,
Salesforce, and Shopify, and experienced in using Microsoft 365 Admin, Google
Workspace, and remote desktop tools. I take pride in being adaptable and
detail-oriented, able to handle both customer service inquiries and technical
troubleshooting with consistency and professionalism.
I am eager to bring my extensive background and customer-first approach
to your team and contribute to delivering excellent service experiences. I
would appreciate the opportunity to discuss how my skills and experience align
with your needs.
