6+ Years Experience in Fintech, E-commerce & Food Delivery industry
3+ Years as Online Business Admin
Online Business Admin
- Independently managed all aspects of my own e-commerce store.
- Managed customer communication and after-sales support.
- Handled product listing, inventory, order fulfillment, and logistics coordination
Risk Operations & Back Office
- Reviewed and monitored user accounts, transactions, and documents to identify suspicious activity.
- Ensured compliance with KYC, KYB, and AML policies.
- Made decisions on account restrictions, closures, and escalations.
- Worked closely with compliance and fraud teams using internal risk tools and dashboards.
Loan Officer (Inbound & Outbound)
- Assisted customers throughout the loan application process.
- Handled inbound inquiries and outbound follow-ups.
- Reviewed financial documents and verified applicant information.
- Clearly explained loan terms and requirements.
Customer Support | E-commerce & Food Delivery
- Supported customers with orders, refunds, returns, and delivery issues.
- Resolved app and website navigation concerns efficiently.
Verified
