Hi, I'm Ma. Nicole, an E-commerce Operations, Administrative, and Lead Generation Virtual Assistant with experience in order processing, shipment coordination, customer support, appointment setting, invoicing, and data management.
In my current and previous roles, I support business operations by managing outbound and inbound communications to set qualified appointments, processing orders, generating shipping labels, managing tracking updates, handling customer inquiries, updating spreadsheets, and assisting with operational workflows.
I am proficient with eBay Seller Hub, QuickBooks, CRM and scheduling tools, Excel, Google Workspace, Asana, ChatGPT, and other AI productivity tools.
I am highly organized, detail-oriented, and committed to delivering accurate work while maintaining excellent customer service and client communication.
I am currently looking for opportunities in:
• E-commerce Operations
• Customer Support
• Executive / Administrative Assistance
• Appointment Setting
• General Virtual Assistance
Verified
