Results-driven E-commerce Operations & Customer Support Specialist with 5+ years of experience supporting Shopify and dropshipping businesses across customer service, executive assistance, CRM management, and operational coordination.
Experienced in handling high-volume customer inquiries, refunds, returns, exchanges, disputes, order tracking, and fulfillment coordination while maintaining strong customer satisfaction and operational accuracy.
Skilled in Shopify, Zendesk, Gorgias, Freshdesk, ParcelPanel, HubSpot, ChatGPT, Google Workspace, and remote workflow management. Strong background in customer de-escalation, SOP implementation, reporting, and supporting fast-paced ecommerce operations across US, EU, and AU markets.
In addition to customer support, I also have experience with executive assistance, CRM organization, operational reporting, scheduling, and workflow coordination. I am highly organized, proactive, detail-oriented, and comfortable working independently in remote environments.
I take pride in delivering professional customer experiences while helping businesses stay organized, efficient, and scalable long term.
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