I began my career in the BPO industry as a Collections Bad Debt Specialist, handling accounts for customers based in the United States, Canada, and Hong Kong. My role involved contacting customers through international dialing services to recover outstanding balances while providing professional customer service and negotiating payment arrangements.
Through strong performance and leadership skills, I was promoted to Team Leader, where I managed a team of 16 to 21 agents. I was responsible for coaching, training, and motivating the team to meet and exceed their monthly targets and maximize commission opportunities. I regularly attended management meetings to present team performance metrics and operational updates. During my leadership tenure, our team consistently delivered strong results, and I was recognized as an undefeated Team Leader, receiving multiple monthly and quarterly performance awards.
I also gained extensive experience in Account Management and Collections while working with an in-house US bank, assisting cardholders with credit card billing concerns, payment arrangements, and hardship payment plans. I handled escalated cases requiring supervisor-level support, ensuring customer concerns were resolved professionally and efficiently.
In addition, I have experience in cold calling, texting, and cold email marketing for a real estate company using REIReply and business email management tools, where my efforts helped generate qualified leads and contributed to increased monthly sales.
I also have strong experience in lead generation and data scraping, specifically for real estate businesses and industrial equipment companies such as welding and CNC machine suppliers. My responsibilities included researching businesses by location, gathering accurate contact information, identifying decision-makers, and compiling targeted outreach lists.
Currently, I support business outreach through cold email campaigns, using platforms such as Outlook, HubSpot, and Gmail to manage communications and follow-ups with potential clients.
I bring strong skills in communication, sales, problem-solving, lead generation, and accurate data management, developed through years of experience in both customer-facing and research-driven roles.
Key Skills:
Cold Calling and Appointment Setting
Lead Generation and Data Scraping
Cold Email Marketing and Campaign Management
Customer Service and Account Management
CRM and Lead Management Systems
Tools and Platforms:
REIReply
HubSpot
Outlook and Gmail
Podio and Salesforce
Mojo, Xencall, and CallTools
Yellow Pages, Google, and various business directories
Real Estate Research Platforms:
Propstream
Myplus Lead
Zillow
Trulia
Redfin
Zestimate
Equipment & Connectivity
14" Asus X415 – 10th Gen Core i7 laptop
Reliable FIBR Wi-Fi connection (100 Mbps)
Backup internet connection to ensure consistent and uninterrupted productivity
I help businesses generate qualified leads by researching the right prospects and reaching out through personalized cold email campaigns and targeted lead generation strategies.
Verified
