*Data entry using MS Excel or Google Sheets
*Manage customer data using CRM
*Respond and resolve to customer’s issues in an efficient and timely manner using the software tools via Remote Desktop provided by the company.
*Document all information on customer interaction according to S.O.P.
*Detect fraudulent activities on sales.
*Escalate the issues to the marketplace, if necessary.
*Reduce the volume of emails on the system.
*Contact carriers for updates.
*Contact manufacturers for missing or defective parts that need replacement.
