Hi, I’m ----------- from the Philippines, a skilled customer support specialist with expertise in STR guest communication, e-commerce support, and project management. I ensure smooth operations, exceptional customer experiences, and efficient workflows.
- Short-Term Rental (STR) Communication & Operations
- E-Commerce (Shopify) & Customer Support
- Project Management & Graphic Design
- STR Guest Support
Reservation & Inquiry Management
- Listing Optimization & Pricing
- Automated Messaging & Workflow Setup
- Maintenance & Cleaning Coordination
- Claims & Review Dispute Handling
Tools: Airbnb | Guesty | VRBO | ----------- | ----------- | Slack | Airtable | Autohost
E-Commerce & Customer Support
- Live Chat & Email Support (Zendesk, Gorgias, Freshdesk)
- Order, Refund & Dispute Management
- Review Management & Customer Assistance
Platforms: Shopify | Zendesk | Gorgias | Freshdesk | Luqra | PayArc | PayCosmos | NMI gateway
Project Management & Admin
- Workflow & Task Management (-----------, Airtable, Asana)
- Calendar & Scheduling (Google Calendar, Calendly, Outlook)
- Remote Team Collaboration (Slack, Zoom, Teams)
Graphic Design
-Marketing & Branding Materials (Canva, Photoshop, Illustrator)
Let’s Connect! I’d love to help streamline your operations and enhance customer experiences!
