Aspiring Service Desk Analyst with a commitment to delivering reliable technical support, resolving Tier 1 issues, and ensuring a seamless user experience while continuously developing my IT and problem-solving skills.
Capacity Performance Monitoring - P2 Intermediate | Computer Security Incident Response - P3 Advanced | Infrastructure Operations - P2 Intermediate | Quality Assurance - P1 Beginner| Release Management - P1 Beginner | Technology Troubleshooting - P3 Advanced | Chat Support for Basic Trouble Shooting | Remote Support using Bombgard | Password Reset via Active Directory | CCTV security support using | Create and Update GWAI in Identity Cisco |Troubleshooting Service Desk Tier 1 Support | Troubleshooting Technical Issues & Delivering Excellent End-User Support | Active Directory |
