Customer-focused professional with 2+ years of CSR experience specializing in multichannel support, dispute resolution, and customer satisfaction analysis. Proven track record in handling high-volume inquiries across chat, voice, and email while maintaining quality standards. Skilled in DSAT scrubbing, identity validation (MFA/KYC), and telecom product sales. Currently expanding into freelance digital services with expertise in TikTok content creation and marketing. Known for adaptability, clear communication, and delivering results in fast-paced environments.
