I have more than 6 years of experience working in a process-based environment. Supported 2 of the biggest companies and banks in the world. Aside from my primary task to supervise resources, I will emphasize my experience in the field, I collect AR from the customers and provide resolution to inquiries through emails and calls. Consistently exceeding our KPIs/SLAs while supervising 10-15 resources which proves that I'm good with multi-tasking while taking into consideration the priority levels of my tasks.
