I keep e-commerce stores running smoothly behind the scenes — from daily order processing and customer inquiries to dispute resolution and payment protection.
For nearly 3 years, I've supported e-commerce businesses with day-to-day store operations: managing orders end-to-end through Mabang ERP and Shopify, responding to customer tickets (100–150 per shift) across HappyFox, VK Mail, and Jishiyu, and keeping stores running without missed orders, delayed responses, or unresolved issues piling up.
On top of daily operations, I handle dispute and chargeback management across PayPal, Stripe, Airwallex, OceanPayment, and Adyen — resolving 50–100 cases a day with a 60–80% win rate. This means I don't just process orders, I also protect the store's revenue when things go wrong.
Before e-commerce, I built my customer service foundation as a CSR for Enterprise Car Rental at Teleperformance, and strengthened my data accuracy as a database encoder at Ulticon Builders Incorporated. I hold a BS in Business Administration (Finance major).
What I bring to daily store operations:
- Order processing & fulfillment tracking (Mabang ERP, Shopify)
- High-volume customer support — tickets, inquiries, order status, returns
- Dispute & chargeback resolution (PayPal, Stripe, Adyen, Airwallex, OceanPayment)
- Reliable, detail-oriented, and self-managed in a remote setup
Currently open to long-term remote roles focused on e-commerce store operations, order management, and customer support. Let's connect!
