I am a results-driven Operations Manager with over 8 years of experience leading BPO and fully remote teams, specializing in KPI-driven performance, quality assurance, and team development. I help businesses improve productivity, conversion rates, and service quality through data-backed coaching, process optimization, and strong accountability systems. With a proven background in operations management, sales performance, and client-facing leadership, I’ve successfully managed multi-team programs, strengthened compliance, reduced inefficiencies, and built high-performing teams that consistently meet or exceed targets. I thrive in fast-paced environments, work closely with clients and stakeholders, and bring structure, clarity, and measurable results to every operation I support.
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