Hi, I’m Joan Cortez, a reliable and detail-oriented Virtual Assistant with over 1 year of experience supporting e-commerce businesses. I specialize in Amazon and Shopify operations, helping store owners manage daily tasks and keep their business running smoothly.
I also have 5 years of experience as an Amazon Customer Service Agent, handling customer inquiries, resolving order issues, processing refunds, and ensuring high customer satisfaction. This has strengthened my communication, problem-solving, and multitasking skills.
Here are the tasks I can help you with:
Product research and listing (Amazon & Shopify)
Order processing and fulfillment
Customer service (email, chat support)
Managing returns, refunds, and disputes
Inventory monitoring and updates
Basic admin tasks and data entry/Email and calendar management
Store support and daily operations
I am organized, dependable, and easy to work with. I’m committed to delivering quality results and helping your business grow.
If you're looking for a dedicated General VA or Amazon/Shopify VA who can support your business and make your operations easier — I’m ready to help.
Objective:
To work as a Virtual Assistant where I can use my skills in organization, communication, and computer tasks to help businesses run smoothly. I want to provide support in managing emails, online stores like Amazon and Shopify, and executive tasks to make daily operations easier and more efficient.
Mission:
My mission is to give quality and reliable virtual assistance to clients. I aim to help them save time, stay organized, and reach their goals faster. By being professional, honest, and efficient, I will make sure every task is done well and delivered on time.
Goal:
My goal is to become a skilled and trusted Virtual Assistant who adds real value to every business I work with. I want to grow my knowledge in e-commerce, administration, and executive support while helping clients achieve success through organized, accurate, and dependable virtual work.
Verified
