Senior-level Credit and Collections Specialist with 5 years of experience managing, negotiating and enforcing collections.
- Was able to maintain client's receivable ledgers.
- Handling clients for payment related concerns like bounced checks and insufficient funds for Auto debit accounts.
- Coordinate with internal departments such as Treasury and Accounting for refund processing, release of checks, posting of payments.
- Managed assigned AR Portfolio including all collection activities, disputes resolutions and settlement agreements.
- Assists with the evaluation and management of 3rd Party Collection Agencies.
- Handles escalation calls.
- Process SAP related concerns such as Vendor creation, AR set up & cancellation, Creation & Cancellation of Contract, Request for check preparation and etc.
- Verify proof of payments if indeed credited to the account
- Handles Bankruptcy related cases.
- Performs Audit testing to evaluate the overall performance of the team
- Prepares Collection Reports and Audit reports.
