I have been working for International companies for the last thirteen years.
I was with US Auto Parts Network and been there for nine months. I handled chat concerns for sales and was part of the pilot batch for sales chat.
I was made Point of contact or Subject Matter expert after three months of being with the company, and was promoted to Customer Service Supervisor on my seventh month. I handle administration tasks like issuing performance coaching and feedback, coordinate with back offices such as the warehouse, third party vendors and courier service and report to my immediate supervisors. I am also responsible for providing feedback to customers posting website feedback on various sites, including social media accounts like Facebook, Twitter and Google Trusted Stores.
Previously, I have worked with HSBC UK (banking and credit card customers) and Capital One, both financial institutions. I handled customer service for USA and UK consumers. With this, I was able to correspond via phone and email with internal and external customers. I also facilitate training, monitor quality and issue performance coaching and feedback as a Team Captain and Point of Contact during my stint.
Prior to that, I had been employed by companies that handle Directory Assistance (411) for USA and healthcare accounts. I have also worked for local subsidiaries of international companies of Starbucks and Marks & Spencer through Rustan Coffee Company and Rustan Marketing Specialists Inc. as entry level associate (Barista and Sales Associate positions, respectively.)
With this exposure, I am confident to state I have excellent grasp of what good customer service is, be it external or internal customers.
