I am an Executive Assistant and Short-Term Rental (STR) Operations Manager with strong experience supporting CEOs, managing daily operations, and overseeing 55+ Airbnb/VRBO units across multiple cities. I specialize in streamlining processes, improving workflows, and driving efficiency for fast-growing businesses.
With years of hands-on experience in management, guest relations, backend systems, and administrative operations, I bring a high level of professionalism, organization, and strategic thinking to every task.
Professional Capabilities Executive Assistant & Operations Support•Calendar and email management
•Executive communication drafting and correspondence
•Preparation of reports, trackers, dashboards, and SOPs
•Coordination with VA teams, cleaners, maintenance personnel, and property managers
•Vendor coordination and document management
•Research, data analysis, and project execution support
Short-Term Rental Management (Airbnb, VRBO, Direct Bookings)
•Guest communication, reservation handling, conflict resolution, and escalations
•Listing creation, optimization, pricing strategies, and occupancy monitoring
•Dynamic pricing through PriceLabs
•Calendar management and revenue tracking
•Claims filing and reimbursement processes using Airbnb, VRBO, Guesty, and internal invoice systems
•Cleaning and maintenance coordination with quality control oversight
•Review management and dispute handling
•SOP creation to improve host performance and operational consistency
Technical Skills and Systems Expertise•Airbnb, VRBO
•Hostaway, Guesty, PriceLabs
•Google Workspace (Sheets, Docs, Slides, Forms, Drive)
•Microsoft Office (Excel, Word, PowerPoint)
•Canva (marketing collateral, branding materials, flyers)
•Funnels and workflow systems
•Project management tools such as ClickUp, Trello, and Asana (optional to keep or remove)
Key Strengths•Strong organizational, analytical, and problem-solving skills
•Exceptional written and verbal communication
•Ability to work directly with CEOs and senior leaders with confidentiality and professionalism
•Detail-oriented, accurate, and efficient in fast-paced environments
•Proactive, resourceful, and capable of managing multiple priorities
•Proven ability to lead and coordinate teams across various departmentsValue Proposition
I provide high-level executive and operational support that protects the CEO’s time, improves business processes, enhances guest and client satisfaction, and ensures consistent performance across all systems and teams. My background in STR operations, executive support, and cross-functional coordination allows me to deliver reliable and measurable results in both administrative and operational functions.
