Hi there! Thanks for stopping by my profile. I’m Nikki, and I’m excited to help you streamline your business operations.
I am a detail-oriented Virtual Assistant with an Associate Degree in Information Technology and over two years of hands-on experience in e-commerce and administrative operations. My expertise is focused on providing reliable support for Shopify and Amazon stores, ensuring daily operations run smoothly and records remain accurate.
Platform Expertise & Store Management
I have a strong background in managing the backend of online stores. For both Shopify and Amazon, I handle product listing updates (titles, descriptions, images, and pricing), inventory monitoring to prevent stockouts, and catalog organization using collections and tags. I also have practical knowledge of Amazon Seller Central tools to optimize store efficiency.
Order Fulfillment & Customer Support
I am proficient in managing the end-to-end order lifecycle. This includes verifying transaction details, tracking shipment statuses, and providing responsive customer support via email or chat. My goal is to maintain high buyer satisfaction by ensuring every order is processed accurately and inquiries are handled professionally.
Data Management & Technical Skills
With my technical background, I excel at organizing data and creating clear reports. I am highly skilled in using Excel (Pivot Tables) and Google Workspace to maintain trackers for inventory, sales, and customer concerns. Additionally, I use Meta Business Suite to manage social media presence and support business growth.
Why Hire Me?
Technical Foundation: IT graduate with a quick learning curve for new tools.
Reliability: Committed to following client instructions and meeting deadlines.
Detail-Oriented: Focused on reducing listing errors and keeping data clean.
Proactive: Always looking for ways to improve store organization and workflow.
I am looking for a long-term opportunity where I can contribute to your business's success while continuing to grow as a Shopify and Amazon professional. Let’s work together to get your tasks done right!
