Multifaceted Customer Experience Leader | Insurance Sales Trainer | Global Support Specialist
I thrive at the intersection of customer success, sales leadership, and operational excellence—with proven results across insurance, aviation, fintech, and edtech.
What I Deliver:
Sales & Team Leadership – Currently train/manage high-performing insurance teams at LSI, driving revenue through consultative selling and client retention strategies
Premium Customer Experiences – Formerly supported elite travelers (Lufthansa First Class), VIP casino clients, and DoorDash partners with 94%+ satisfaction rates
Process Optimization – Repeatedly design solutions that boost efficiency (e.g., cut withdrawal times by 15% in fintech, streamlined airline ticket reissues by 20%)
Adaptability – Balanced full-time work with studies while excelling in roles from ESL teaching (51Talk) to cross-border compliance (US/Canada markets)
Why Connect?
I’m passionate about building teams, solving complex customer problems, and turning data into action. Let’s collaborate if you value leaders who:
Speak both "customer" and "business" fluently
Thrive in regulated industries (insurance, gaming, aviation)
Turn short-term roles into high-impact contributions
Open to: Leadership roles in Customer Success, Sales Training, or Operations
