I'm an IT Support and Operations Specialist with a proficient experience in customer and IT support (front-end/back-end) using different tools and techniques to provide a quality service to the user/client and meet deadlines or SLAs. During my 7 years in this line of work, I was able to enhance my soft skills such as critical thinking, adaptability, problem-solving, decision-making, communication & etc. while building a healthy and positive relationship with the client, users and colleagues.
I have also been in-charge with the overall IT operations such as day-to-day support, ITIL processes (i-----------, service request and problem management) and deployment of application releases of a team while implementing best practices for efficiency and identifying process improvement.
With my strong work ethic, experience and skill I am confident to say that I will be big help and impact for the growth and success of your organization or company.
