Customer Experience Operations Lead/OM Assistant
I’m a results-driven Operations and Team Leader with nearly 5 years of leadership experience, managing multiple lines of business, including gaming, billing, and account support. I specialize in leading teams, improving processes, and delivering outstanding customer experiences.
Beyond leadership, I bring a versatile skill set across customer service, real estate, admin support, sales, and tech-enabled operations—making me adaptable to any fast-paced remote environment.
What I Can Do for You
Operations & Team Leadership
-Manage daily operations, workforce schedules, and performance KPIs
-Lead, coach, and mentor teams -Conduct performance reviews, coaching sessions, and QA audits
-Identify process gaps and implement actionable improvements
-Handle escalations, crises, and client communications professionally
Customer Support & Client Success
-Over 7+ years of combined experience in customer service
-Skilled in handling inquiries via email and chat
-Expertise in de-escalations, root-cause analysis, and issue resolution
-Experience in tech, gaming, automotive, and financial accounts
Virtual Assistant & Administrative Support
-Calendar management, email handling, and appointment setting
-Data entry, research, CRM management, and documentation
-Task prioritization and project coordination
-Preparing reports, SOPs, and internal communications
Sales & Insurance Background
-Licensed financial advisor
-Able to create personalized life insurance and investment proposals
-Skilled in rapport building, needs assessment, and closing
Tools & Platforms I Use
-CRM Platforms (HubSpot, Salesforce, REI CRMs)
-G-suite & Microsoft Office
-Slack, Zoom, Notion, Trello, Asana, Zendesk
-Chat, ticketing, and call center systems
Why Work With Me
I bring leadership experience, operational discipline, and a service-oriented mindset. I adapt quickly, learn fast, and consistently deliver results. Whether you need a Team Lead, VA or Customer Support Specialist, I provide professional, dependable support that helps businesses grow.
