Specializes in Email, Phone, and Chat Support
Supported several US-based companies like AT&T, Techstyle Fashion Group, Switch, and Loop Car Insurance.
OUTSTANDING CUSTOMER SERVICE
Bringing 10+ years of expertise in customer service to the table, my skills span from efficient data entry to handling complex escalations. Adept at optimizing customer satisfaction, my proficiency extends across Retail, Service Provider, Fast Fashion, and Insurance industries.
*Customer Satisfaction
*Retention
*Order Tracking and Processing
*Billing and Sales Support
*Data Entry
*Escalations
*Leadership
QUALITY ANALYST
With a seasoned tenure in the Quality Analyst role, I've applied my expertise to enhance performance in customer care (email, chat, phone) and auto insurance (underwriting).
*Data Extraction
*Data Analysis
*Performance Reports
*Performance Coaching
While Customer Service and Quality Control are my passions, I also have experience as a:
*Training Specialist
*Recruitment Specialist
Proficient in the following tools:
*Kustomer
*Zendesk
*Bond
*MaestroQA
*QEval
*Podio
*Stella Connect
*Genesys Purecloud
*Microsoft Office Suites (Word, Excel, Powerpoint)
*Google Suite
*Slack
*-----------
*Skype
*Zoom
*Trello
*ChatGPT
PS. You're losing time not delegating all the stuff I can do for you *wink*
