I bring a unique blend of skills as your future rockstar medical virtual assistant, with a background in nursing. I had experience working for clients in the fields of aesthetics, hospice, and psychiatric clinics, not to mention my 10 years of experience in handling healthcare accounts as a supervisor in a BPO setting. My expertise spans customer support, blog writing, real estate tasks, and healthcare administration. I am proficient in a variety of tools and platforms, including Spruce, PracticeQ, Vagaro, PatientNow, Boulevard, Consolo, Insurance Portals, Trello, CRM systems, Canva, Google Workspace, ChatGPT, SEMrush, and Zoom.
In my previous roles, I managed administrative tasks such as patient and provider coordination, patient appointment scheduling, insurance verification (benefits, eligibility), handling inbound and outbound calls, and data entry with meticulous attention to detail. Specifically, I’ve handled new patient intake, prescription refills, medical records review, and appointment setting, among other tasks. I am also HIPAA certified and skilled in managing accounts receivable, financial recovery, and delivering exceptional customer service.
In healthcare administration, I’ve successfully navigated fraud investigations and improved client interactions through CRM systems, ensuring positive outcomes and proactive support. I’m committed to streamlining workflows and enhancing client experiences, contributing to team success and satisfaction.
