I am tenured in terms of working in a BPO industry. I was with Sutherland Global Services Inc. for almost 4 years as a Level 3 tech support specialist for AT&T Connectech account that supports any computer software issues such as email, Connectivity, Base application, Operating system, virus removal as well as modem/router configuration, Gaming consoles, Mac OS system and other related issues fixable online through troubleshooting. I've also been with the MSP Company for more than a year and because of that I learned a lot of advanced IT skills that I could never acquire in any companies. Being a former member of the IT hardcore team fills me with pride.
I am also proficient in terms of using advanced softwares/tools/systems as listed below. In addition, I've also been a part of sales for a year who offers tech services and Internet Service Provider products.
I will work self-directed and figure things out whenever possible. I want a long-term, stable job where I can help you build your business.
Knowledgeable in:
- Google Workspace (Google Gmail,Docs, Sheets, Slides, Calendar, Drive, Meet, etc.)- Office 365 Admin- Azure Active Directory- MS Server Active Directory- MS Office Suite (MS Word, Excel, Powerpoint, Outlook, etc.)- Ticketing system such as Zendesk, Connectwise Manage and CRM.- IT Documentation software: IT Glue- Remote Access Tools such as -----------, ConnectWise RMM or Automate, ConnectWise ScreenConnect (previously CW Control), -----------, ------------ Video/Photo Editing softwares such as Sony Vegas Pro, Adobe Premiere Pro & Photoshop CC, PowerDirector and Loom video creation- Canva- Digital Audio Workstation (DAW) such as Cakewalk, Reaper and FL Studio- …and other useful applications
Technical Troubleshooting
- Connectivity/Networking issues (modem/router)- File Sharing- Firewall/Switches maintenance (Backup config, updates/upgrades)- Access Point/Wireless extender configuration and maintenance- Virus Removal- Operating System issues (Windows, Mac)- Port forwarding/triggering- Onboarding and Offboarding Users- Group Policy issues- VPN issues- DNS issues- Gaming consoles- Printer issues- POS (Point-of-sale)- SQL Admin tasks- Browser issues- Base Application issues- Email issues- …and other technical issues
Verified
