I help business owners stay organized, keep customers supported, and handle the day-to-day tasks that keep their business running smoothly.
I have hands-on experience in administrative support, customer service, appointment setting, CRM management, order processing, inventory management, customer follow-ups, social media support, and business operations.
As a Store Manager, I managed daily operations including inventory, orders, customer coordination, scheduling, documentation, supplier and delivery coordination, and team supervision. I also improved inventory tracking, helping reduce inventory shrinkage by 15%, and improved service processes that contributed to a 20% increase in customer satisfaction.
I also support a family business where I handle customer inquiries, order coordination, delivery follow-ups, social media posting, inventory monitoring, and customer concerns.
In my remote appointment-setting experience, I handled prospect communication, appointment scheduling, follow-ups, CRM updates, and lead tracking while working toward daily performance targets.
I’m comfortable using Google Workspace, Microsoft Office, HubSpot, Zoho, Salesforce, Trello, Slack, Zoom, and Canva.
If you’re looking for a reliable VA who understands both customer service and the behind-the-scenes work of running a business, I’d be happy to help keep your operations organized and your customers well taken care of.
Verified
