Hi,
I have six years of experience working in the US healthcare industry, providing both customer service and administrative support. I worked as a Customer Advocate for 2 years in a US healthcare account with WellCare Health Plans, assisting members with authorization status, premium payments, provider searches, and checking eligibility, benefits, and coverage.
I also have nearly 4 years of virtual medical experience. As a Document Specialist, I processed medical records, prior authorizations, denials, and appeals. Additionally, I worked as a Surgery Scheduler Support, handling prior authorizations and medical records request, verifying insurance, and completing patient registration. Through these roles, I developed strong skills in healthcare coordination, documentation, and US insurance processes while maintaining accuracy and HIPAA compliance.
