Medical Virtual Assistant | Telehealth Admin, Billing & Prescription Support | Licensed Pharmacist

Hi! I’m Janine Cervantes, a licensed pharmacist and experienced medical virtual assistant with nearly 3 years of experience supporting U.S.-based telehealth providers.

I specialize in healthcare administrative, clinical, and billing support, including:

• Patient intake and appointment scheduling
• Insurance verification and prior authorizations
• Prescription coordination and refill processing
• EHR/EMR documentation
• Billing and revenue cycle support
• Patient follow-ups and provider communication

I’m proficient in platforms like EMR/EHR systems, telehealth tools, and communication tools.

Technical Tools & Platforms
EHR/EMR Systems:
• Tebra (Kareo)
• Practice Fusion
• Charm EHR
• SimplePractice
• Optimantra
• IntakeQ

Insurance & Billing
• Cover-----------ds
• Availity
• UHC Provider Portal
• Cigna/Evernorth

Communication:
• Ring Central
• Zoom phone
• Patient pop
• Emitrr