SYSTEM ABILITIES Microsoft Office (Word, Excel and PowerPoint)
QuickBooks Online with Payroll (Accounting Software)
QuickBooks Desktop with Payroll (Accounting Software)
Oracle Siebel CRM, Salesforce Classic and Lightning Exp, oBill, PSP, Slack, NetSuite and Dash Tool
• First point of contact to receive, prioritize and record all incoming client support requests about QuickBooks Payroll Software and QuickBooks Online, taking ownership of user problems, troubleshooting, and progressing to resolution promptly.
• Paid close attention to customers’ concerns and addressed their queries and achieved an exceptional level of customer service.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a tea-----------mber, as well as independently with minimal supervision.
