I have 14 year relevant experience for doing tech and IT support over the phone, remote and onsite for both corporate (B2B) and consumer customers. I background working to an
ITO, BPO and MSP companies. I have knowledge using the following tools.
N-able
SolarWinds
Cisco Meraki
O365 Admin portal
Connectwise
ServiceNow
I support mostly Windows computers, Network and a bit of servers and a little Linux and Mac systems.
