Senior Airbnb Case Manager and experienced Property Manager with a strong background in handling escalations, Resolution Center cases, claims, disputes, and end-to-end guest and host communication. Highly skilled in managing short-term rental operations across Airbnb, VRBO, and -----------, with hands-on experience using PMS tools such as Guesty, Hostaway, and Hospitable. Proven expertise in listing optimization, pricing strategy, and operational coordination to drive smooth operations and maximize revenue.
